My microphone or camera isn't working
For both microphone and camera issues: check browser permissions, try a different device from the dropdown, and reload.
Troubleshooting
Problems and how to fix them.
Why is the camera light on?
During a recording, your camera light can stay on even with your video off. Nothing is recorded or shown to others while your video is off.
Why isn't my recording in 4K?
A recording may not come out in 4K when the show is not set to 4K, the camera tops out lower, someone set that person to a different resolution, or the computer could not sustain 4K.
If a computer can’t keep up recording 4K
If a computer cannot keep up with 4K during a take, a pop-up recommends stopping and restarting the take in 1080p. Nothing changes automatically while the take is running.
A guest can't join the room
Use a supported desktop browser, the exact link you shared, and check if the room is locked.
A download link isn't working
Share links expire with the recordings they point to. Generate a fresh link, or contact support.
If a call feels laggy or choppy
Turn on CPU/Bandwidth Saver to drop everyone else’s incoming video and free up your computer or connection.
Still having trouble?
Check the System Status page for outages, then contact your studio admin or email support.