Troubleshooting

Problems and how to fix them.

My microphone or camera isn't working

For both microphone and camera issues: check browser permissions, try a different device from the dropdown, and reload.

Use a supported desktop browser, the exact link you shared, and check if the room is locked.

Share links expire with the recordings they point to. Generate a fresh link, or contact support.

Turn on CPU Saver to drop everyone else’s incoming video and free up your computer.

Check the System Status page for outages, then contact your studio admin or email support.