If a call feels laggy or choppy

If a call feels laggy or choppy, try having the affected user turn on CPU Saver from their settings menu in the SureTake room. It turns off everyone else's incoming video to free up computer resources, and it can make a big difference on an older or struggling machine.

If the issue persists, it may be the user's internet connection. Have them try to get a better Wi-Fi signal or switch to a wired connection.