If a call feels laggy or choppy

If a call feels laggy or choppy, try having the affected user turn on CPU/Bandwidth Saver from the settings button in the right sidebar of the SureTake room. It turns off everyone else's incoming video to free up computer resources, and it can make a big difference on an older or struggling machine.

If the issue persists, it may be the user's internet connection or their computer. For the connection, have them get a stronger Wi-Fi signal or switch to a wired connection.

For the computer, SureTake warns in the room when a frame rate drops, which usually means the machine is having trouble keeping up. That is far more likely when recording in 4K, since 4K demands much more of the computer. See If a computer can't keep up recording 4K or Technical requirements.