My microphone or camera isn't working

Most mic and camera problems come down to browser permissions or the wrong device being selected. Here's how to sort out each one.

If your microphone isn't detected

Check that your browser has permission to use the microphone. Look for a camera/microphone icon in the address bar and make sure it's allowed.

If you have multiple audio devices, try selecting a different one from the dropdown on the pre-join screen. Reloading the page often resolves detection issues.

If your camera isn't showing

Make sure no other app is using your camera (Zoom, FaceTime, etc.) and that your browser has camera permission. On Mac, check System Settings → Privacy & Security → Camera.

If the preview is black, try selecting a different camera from the dropdown or reloading the page.

Resetting browser permissions

If you accidentally blocked the camera or microphone earlier, the browser won't ask again and SureTake can't get access. To reset it, click the icon on the left of the address bar (usually a padlock or small sliders icon), find Camera and Microphone in the list, and set them back to Allow. Then reload the page and you'll be prompted again.

You can also do this from your browser's settings: open Site settings (or Permissions), find SureTake in the list, and reset its camera and microphone access.