A guest can’t join the room

Guests see a waiting screen until the host lets them in. When a guest is waiting, the host sees a notification in the room and must click “Admit” to bring them in, so check that first. Also make sure the session isn't locked, since a locked room blocks new guests from joining.

The guest should be using Chrome, Brave, or Edge on a desktop or laptop (Safari, Firefox, and mobile phones are not supported) and opening the exact link the host shared. If they're still stuck, have them refresh the page and try the link again.

To catch browser or camera/mic issues ahead of time, have guests run the TestTake before their session.