Troubleshooting

Missing client recordings, guest and show visibility issues.

A client’s recording didn’t appear in my dashboard

Give it a few minutes first. If a track is still missing, check Manage Clients and try the recover page.

Check that they’ve been admitted, the room isn’t locked, and they’re on a supported browser.

Check that they accepted your invite, are active in your client list, and haven’t made the show private.

Give it time first, since recovery can take up to 30 minutes. Then check System Status, or the recover page.