Understanding your files

You can find all recording sessions in your dashboard view, with every recorded track listed under each session. Download individual tracks as video (MP4) or audio only (MP3 or WAV).

You can also copy a share link to send a download/preview page anywhere you'd like, accessible by anybody with the link.

Files are usually available within a few minutes of the uploads completing. Each participant's track uploads in the background and finishes shortly after recording stops. You'll see the status update in your dashboard as files come in. If files have not finished processing after an hour, please contact support.

Individual tracks vs. the combined backup

Individual tracks are separate audio (and video) files for each participant, recorded locally on their device. These provide the best quality and flexibility for editing.

The combined backup is a single recording of everyone together, captured from the live call as a fallback. Because it comes from the live stream, its quality depends on everyone's connection. It's there as a safety net if an individual track didn't upload correctly, or as a source of truth for sync.

The “MP4 Synced” download

Each track shows the option to download an “MP4 Synced” version, however, you should only need these in the event that somebody joined late, started a screen share partway through a take, or had a connection hiccup.

The synced version is the same recording, but time-aligned to the start of the session so every track lines up on the timeline in your editor. Drop the synced files onto your timeline and they're already in sync, with no manual aligning.

Recordings aren't kept forever, see how long recordings are kept so you know your download window. And if a track ever goes missing, see A track is missing. How do I recover it?.