Trouble with recording or missing files?

If a file hasn't shown up yet, give it some time first. When there was a problem with a recording, our system automatically attempts recovery, and that file can take up to 30 minutes to appear.

If an individual track is still missing after that, have the person who recorded it open the recover page, app.suretake.io/recover, on the same device and browser they recorded on. It finds any local backup and uploads it automatically.

You can also check our System Status page for any service issues. If everything shows operational but you're still having problems, email us at hello@suretake.io.