A client’s recording didn’t appear in my dashboard

First give it a few minutes and refresh. Tracks upload in the background and appear shortly after the session ends. Also confirm the client's show is still connected to your studio in Manage Clients, since a disconnected show won't surface its sessions.

Every session also captures a combined backup on our servers, so something almost always appears. If nothing at all shows up for a session, the usual cause is that recording was never started (no one pressed Record).

If the combined backup is there but a client's individual track is missing, have that client open the recover page, app.suretake.io/recover, on the same device and browser they recorded on. It finds any local backup and uploads it automatically. Still stuck? Contact us.