A client’s recording didn’t appear in my dashboard

If a client's recording hasn't shown up yet, it's almost always still uploading, and a few checks will confirm it.

First give it a few minutes and refresh. Tracks upload in the background and appear shortly after the session ends. Also confirm the client's show is still visible in Manage Clients, and that they haven't set it to private.

Every session also captures a combined backup on our servers, so something almost always appears. If nothing at all shows up for a session, the usual cause is that recording was never started (no one pressed Record).

If the combined backup is there but an individual track is missing, have that client (or the respective guest) open the recover page, app.suretake.io/recover, on the same device and browser they recorded on. It finds any local backup and uploads it automatically. See more about file recovery in Recovering a missing file.