What if a download fails, or something's missing from the payload?

Every payload includes a session_url, the same shareable link you see on your dashboard and in your email notifications. It opens the session's page in a browser, where every track, the combined backup, the notes, and the transcript can be viewed and downloaded directly.

So if a file link ever fails or a track hadn't finished processing at the moment the webhook fired, just open session_url to grab the files. And if the webhook never reached you at all, say your endpoint was down for every retry, nothing is lost: the recordings are always available from your SureTake dashboard for your plan's full retention period.