Managing your subscription

You can handle upgrades, card changes, failed payments, and cancellation from your Account page. Here's how each one works.

Upgrading your plan

Go to your Account page and click ‘Upgrade’. You'll be taken to a secure Stripe checkout page. Your new plan activates immediately.

Updating your card

Go to Account → Manage Subscription to open your billing portal, where you can update the card on file.

If a payment fails

You'll get an email from Stripe and we'll automatically retry the charge over the next couple of weeks. Your plan stays active the whole time, so you can keep recording while you sort it out.

Just go to Account → Manage Subscription to update your payment method. If it's never resolved, your account drops to the free plan (it isn't shut off), and your recordings become subject to the free plan's limits (see What happens to my recordings if I cancel?).

How do I cancel?

Go to Account → Cancel Subscription. You can cancel anytime, and you'll keep access until the end of your current billing period. For what happens to your recordings afterward, see What happens to my recordings if I cancel?.